Insurance

Know your true cost per bound policy

Insurance marketing is judged on leads and quotes, while the money depends on which of them bind and renew. We tie ad spend, vendors and calls to quotes, binds and retention in your warehouse, keep tracking within privacy and platform rules, and add AI so your team spends its time on insight and decisions. We have done this for Cigna HK on GA4, GA360 and BigQuery, for a US auto insurance agency scaling paid spend, and for a digital business insurance platform on Salesforce and Snowflake.

Book a free discovery call See the work

Free 30 minute call with the engineer who would do the work. You keep the first fix whether or not you hire us.

What we get called in for

The problems teams bring to us

Carriers, MGAs, independent agencies, insurtechs and lead-gen heavy distributors selling personal, commercial or health cover.

01

Which lead sources bind policies

Cost per lead is easy to see and tells you little. A cheap vendor with a low close rate can cost more per policy than an expensive one, and without bind data by source you keep buying the wrong leads.

What we do

We join ad clicks, lead vendor feeds and call tracking to quotes and binds from your agency management or policy admin system. You get cost per quote, per bind and per retained policy by source, campaign and vendor.

02

Conversion tracking that ad platforms can optimise on

Form fills are a weak signal, so Meta, TikTok and Google learn to find people who like filling in forms. When spend scales, lead volume rises and quality falls.

What we do

We send verified outcomes such as qualified quotes and binds back to each platform server side, with deduplication against the browser pixel. We did this for a US auto insurance agency across Meta, TikTok and Google while it scaled spend.

03

Phone quotes and binds missing from marketing reports

Plenty of insurance is still quoted and bound over the phone, and a call from an ad shows up as nothing. Channels that drive calls get cut because the dashboard only counts web forms.

What we do

We add call tracking with dynamic number insertion, pass the caller's source into your CRM or agency management system, and match calls to quotes and binds. Qualified calls go back to Google Ads and Meta as conversions.

04

Where people drop out of the online quote form

Multi-step quote forms lose visitors between the first details and the price. Without step-level tracking, product and marketing teams guess at the cause and redesign pages on opinion.

What we do

We track each step and field error in GA4 with the raw events in BigQuery, so drop-off splits by product, device, source and state. For a digital business insurance platform we ran SEO testing and tied the results to its Salesforce and Snowflake data.

05

Is GA4 HIPAA compliant for a health insurance site

Google says it makes no representations that Google Analytics satisfies HIPAA and does not offer a business associate agreement for it. Health plans that run GA4 and ad pixels on quote or member pages risk sending protected health information to vendors, and the usual reaction is to switch tracking off and lose all measurement.

What we do

We map which pages and events could carry PHI, keep third-party tags off logged-in and sensitive pages, and route what remains through a server-side container where we control every field. Where deeper measurement is needed, we collect it into BigQuery under a Google Cloud BAA. We have run GA4, GA360 and BigQuery for Cigna HK, a health insurer.

06

Which channels bring policyholders who renew

Marketing is rewarded for new business, while profit depends on renewals and claims. A source that writes many policies that lapse after one term looks like a winner in every acquisition report.

What we do

We carry the acquisition source through to renewals, cancellations and, where appropriate, loss experience in the warehouse. You see retention and value by channel and vendor, and budget can follow the policyholders who stay.

Questions

What people ask us first

How do insurance agencies track cost per bound policy?

Give every lead a source at capture, whether it came from an ad, a vendor or a phone call, and keep that source on the record in your CRM or agency management system. Join binds back to those leads and divide spend by source by the number of binds. A warehouse makes this repeatable, because vendor invoices, ad spend and policy data live in different systems.

Does the TCPA one-to-one consent rule still apply to insurance leads?

No. The Eleventh Circuit vacated the FCC's one-to-one consent rule in January 2025, and the FCC has since removed it and restored the earlier wording. Prior express written consent is still required for many marketing calls and texts, so consent records should be captured and stored with every lead. Take legal advice on your own setup.

Should we send leads or binds to Meta and Google?

Send both as separate events. Leads give the platforms enough volume to learn, and qualified quotes or binds tell them which leads matter. Once the deeper event has steady volume, bidding toward it tends to lift lead quality.

Is GA4 HIPAA compliant?

Google says it makes no representations that Google Analytics satisfies HIPAA and does not offer a business associate agreement for it. Keep GA4 and ad tags off pages that could expose protected health information, such as logged-in member areas, and check what your forms and URLs send. A 2024 court ruling narrowed federal guidance on tracking on public pages, while the guidance on authenticated pages still stands.

Tools we work with here
Google Analytics 4Google Tag Manager (server-side)BigQuerySnowflakeSalesforceApplied EpicEZLynxCallRailMeta Conversions APIdbt
How we work

How an engagement starts

The work runs in three steps. You see working output within weeks and can stop after any stage.

01

Discovery call

A 30 minute call with the engineer who would do the work. We look at your setup, tell you what we would fix first, and whether you need us for it.

Day 1
02

Blueprint sprint

We map your sources, stakeholders and goals, then give you an architecture and a prioritised roadmap. You keep it whether or not we do the build.

2 to 4 weeks
03

Build in sprints

We ship working tracking, models, dashboards and agents every two weeks. You can stop after any sprint, and everything built stays yours.

Every 2 weeks

What happens on the call

Book your call
  • 30 minutes with the engineer who would do the work
  • No slides or sales pitch
  • A clear answer on whether we can help, and a referral if we can’t
  • The first fix we would make, which you can use either way
Next step

Get your first fix in 30 minutes

Bring the question your team can’t answer fast enough. The engineer who would do the work looks at your setup with you and tells you the first thing we would fix, plus a straight answer on whether you need us at all. It costs you half an hour, and you keep the fix either way.

Book a free discovery call