Embroker had strong traffic but conversion rates weren't where the business needed them to be. Compounding the problem, their reporting was fragmented — different tools were showing different numbers, and there was no clear testing programme in place. Decisions were being made on incomplete information.
We started by fixing the foundation. We set up a unified tracking infrastructure and built a reporting suite that the whole team — marketing, product, and finance — could rely on. No more conflicting dashboards.
Once the data was trustworthy, we ran a structured CRO programme across their core conversion flows. Tests were prioritised by data, not gut feel. Each experiment had a clear hypothesis, a defined success metric, and a written outcome — whether it won or lost.